Mark Bradley of Oakland

About Mark Bradley

Mark Bradley, of Oakland, California, considers himself a nerd at heart. He is a problem solver who enjoys taking on challenges, collaborating with people, and constantly improving. This has served him well throughout his career in leadership and product management positions across retail, IT, and banking. Mark is also much more than his inner nerd, with interests that encompass writing music, exploring the outdoors, softball, video games, vegan food, and volunteering.

For more than a decade, Mark has worked in IT with well-known, established companies. After working as a customer service coordinator, he got his start in IT when working at Peet’s Coffee in Emeryville, California. The IT and digital product management experience during that time fostered his passion for this discipline, drawing him to its constant evolution and opportunity to be a problem solver and continuously learn. It was a perfect fit for Mark Bradley.

He worked as Software QA and Program Manager, responsible for the launch of Peet’s new website and supervising a team of quality assurance engineers, off-shore QA, business analysts, and the UAT team. At the same time, Mark also project-managed the improvement of how Peet’s tracked their inventory and coffee orders to grocery stores. The project was such a success that Mark was asked to spearhead other major projects, including launching a new loyalty program on Peet’s first mobile app and developing order-ahead capabilities as Digital Product Manager of Mobile Apps.

His responsibilities as Digital Product Manager included collaborating with stakeholders at all levels to define the company’s vision, meticulously maintaining roadmap priorities, and communicating risk and mitigation plans. He partnered with Tech Leads to scope and communicate the business value to the engineering team, creating mock-ups, specifying requirements, and writing user stories for UX and IT. He also performed an implementation lead role, managing product launches and post-launch support, providing hands-on customer support, answering help tickets, debugging issues, and providing training.